Information we collect
We collect only the information needed to answer enquiries, arrange tours and process bookings.
- Contact details such as your name, email address, phone or WhatsApp number.
- Booking details such as the selected tour, preferred date and time, group size and messages you send.
- Payment confirmation details supplied by PayPal, such as the payment reference and payment status. We do not receive or store your full card number.
- Basic technical logs produced by the hosting service, such as IP address, browser type, requested page and time of access.
How we use your information
Your information is used to provide the service you requested and to operate the website safely.
- Respond to questions and confirm tour availability.
- Create, manage and complete bookings and payments.
- Send booking, payment and confirmation emails.
- Prevent fraud, troubleshoot technical issues and meet legal or accounting obligations.
Service providers and sharing
We do not sell or rent personal information. Information may be shared only when necessary with service providers that help deliver the website and your booking.
- PayPal for payment processing.
- SpaceMail and the hosting provider for email and website delivery.
- Tour partners or transport providers only when required for the experience you booked.
- Authorities when disclosure is required by applicable law.
Cookies and external resources
The public website does not use advertising cookies. Essential session cookies are used for security and admin authentication. Google Fonts, Font Awesome, PayPal and other embedded services may receive technical connection data under their own privacy policies.
Retention and security
Booking information is retained only as long as needed to provide the service, maintain business and accounting records, resolve disputes and comply with law. Reasonable technical and organisational measures are used, but no online system can guarantee absolute security.
Your choices and rights
You may ask to access, correct or delete personal information, or object to certain uses, subject to records that must be retained by law. You can also withdraw a booking enquiry before it is confirmed.
Contact us
For privacy questions or requests, contact contact@marrakechabdelguide.com. Please include enough information for us to identify the relevant booking or message.